Customer support
Find an order, consult your support rules and draft a reply for approval.
AI AGENTS & AUTOMATION
Delegate your tasks.
Take back
your time.
Finding information, processing requests, drafting replies… We build an assistant connected to your tools to handle the tasks that fill your day.
Let’s talk about your tasksYOUR AI AGENT HANDLES A SUPPORT REQUEST
“Where is my order?”
- 01The agent checks the order on your website
- 02It consults your support rules
- 03It drafts a suitable reply
The agent has drafted the reply. You approve it. ✓
What exactly
is an AI agent?
Imagine a colleague you train for specific tasks: you explain your method, provide instructions and show examples. An AI agent follows this logic as a software assistant connected to your tools. It can find information, prepare a reply or update a record.
We turn your know-how into instructions and workflow steps, then test the agent with you. It does not have an employee’s judgement: you define its limits, authorised actions and situations that need your approval.
Doing the same things
every day?
If a task comes up often, involves several tools and follows rules you can explain, an agent may help. We start with a time-consuming task where the benefit can be measured.
Sales enquiries
Read an enquiry, extract requirements and prepare a record for your sales follow-up.
Administrative follow-up
Gather information from several tools, flag missing items and prepare a summary.
How does it work
in your day-to-day?
01
A request arrives
An email, form or action in your tool starts the work.
02
The agent looks things up
It finds the authorised data and instructions relevant to the request.
03
It prepares or acts
It drafts a reply or performs actions within the agreed scope.
04
You stay in control
You approve whatever needs approval. Unusual cases are passed to you.
What changes for you.
Less manual work
Less switching between tools and copying information.
Faster reply preparation
Research and drafting are handled for you, so you can focus on approval and unusual cases.
More consistent follow-up
The same instructions are applied to each request, with exceptions sent to the right person.
We compare time spent, processing times and corrections needed before and after setup. Benefits depend on your volumes, tools and the quality of the available information.
From your needs
to a working agent.
We connect AI, your tools and a sequence of actions: read a request, find information and draft a reply. Your instructions guide each step. We agree on setup and access with you before launch.
- 01
We choose a useful task
We look at how you work, volumes and difficulties. We choose one concrete use case and define what the agent should do and when it should hand over to you.
- 02
We configure it for you
We connect compatible tools with the required access, add your instructions and configure the tone, information sources and approval steps.
- 03
We test your real scenarios
Using examples chosen together, we check replies, exceptions and missing information. You approve how it works before activation.
- 04
We launch and guide you
The agent goes live in the agreed environment. We show you where to monitor its work, approve suggestions and pause it. Early feedback helps refine the settings.
What you receive,
in practice.
An installed, configured agent
An agent ready to handle the agreed tasks, connected to the planned tools and configured with your instructions. Your quote specifies how it will be installed.
Access to manage it
Agreed access to review results, approve suggestions and pause processing, through your tools or a dedicated interface depending on the project.
A guide and a handover session
An explanation of how it works, operating instructions and a session to learn how to monitor your agent’s work.
Documented rules
Covered tasks, sources, approvals and limits are documented so you know exactly what your agent does.
An agreed adjustment period
We agree on the duration and scope of post-launch adjustments. Later changes and maintenance are scoped separately.
Clearly explained costs
Setup, hosting, subscriptions and any AI usage charges: you know what is included and what recurs.
CONFIGURATION & ADJUSTMENTSIt fits the way
It fits the way
you work.
Have your support rules changed? Do replies need a different tone? Has a new situation appeared? We adjust rules, information sources and approval steps, then test the changes. The agent does not reconfigure itself: changes are managed with you.
Your questions,
answered simply.
Do I need to understand AI?
No. You explain your work and rules. We handle configuration and teach you the actions you need day to day.
Can the agent make mistakes?
Yes. We build in checks, testing and human approval depending on the task. If information is missing or a case falls outside the agreed rules, the workflow is designed to ask you for help.
Is this an eylan app to install?
We assemble and configure an agent around your tools and organisation. Depending on the project, you review its work in your inbox, business software or a dedicated interface. We check which connections are possible at the start.
What costs and support should I expect?
The quote covers setup, testing and handover. Any subscriptions, usage fees and hosting arrangements are explained separately. We agree on the adjustment period and post-launch support together.
Which task would you
like help with?
Tell us what takes up most of your time. Together we will explore whether an AI agent could help.
Let’s talk about your tasks